Shipping Info

At Zidkid, all orders are shipped from our warehouse in Bengaluru, Karnataka, via courier.

We ship orders from Monday to Saturday, excluding public holidays, between 10 AM and 6 PM. Some courier partners may require an OTP to complete the delivery. You will need to provide this code to the delivery partner at the time of delivery. The OTP will be sent to the phone number you provided during purchase.
Zidkid is not responsible for any damage after delivery. 

Cancellation Policy

Cancellation before shipping:

If you wish to cancel an order that hasn't been shipped yet, please contact us at care@zidkid.com or 1800-202-3102.
Prepaid orders that haven’t been shipped will be refunded in the form of a credit note within 4-5 business days after processing your request.

Cancellation after shipping:

Once the order has been shipped or dispatched and assigned to a delivery partner, it cannot be canceled.
We have a strict no-refund policy. Zidkid does not issue refunds once a product has been delivered.
At Zidkid, we strive to provide your child with the best luxury baby care products, inspired by Ayurveda, delivered to your doorstep in the comfort of your home.

We follow a thorough order processing procedure. Once an order is placed on our website, it is immediately forwarded to our logistics partners for shipment, making it impossible to cancel the order after it has been confirmed. Rest assured, our products undergo a strict quality assurance process before dispatch, so our customers rarely face situations requiring cancellation. However, if an unfortunate issue like a manufacturing defect arises, you can contact our customer care team at care@zidkid.com or call us at 1800-202-3102 for assistance.
International Orders & Shipments.

We do not offer exchanges or returns for international orders. If any items you receive are damaged or defective, please contact us at care@zidkid.com within 48 hours of receiving your order, and our team will assist you.
For clothing, we recommend ordering a size larger if you're unsure about sizing. Please also double-check the measurement chart before placing your order.